Views:
Approve lists allow messages from approved senders to bypass IP-level filtering. Approve lists are not applied to your MTA, but you can set up additional approved or blocked senders, or perform additional filtering at your MTA. The trade-off for bypassing IP filtering is the additional resources that are needed to process, filter, and store the higher levels of spam messages that would otherwise have been blocked.
In the case of a standard reputation (Known Spam Source List) service lookup, the order of the evaluation hierarchy is:
  1. Approved IP
  2. Blocked IP
  3. Approved country
  4. Blocked country
For dynamic reputation (QIL) service lookup, the customer-defined “blocked policy lists” (IP, Country) are ignored and only the Approved lists are checked. Otherwise, the order of policy lookup (first IP, then country) is the same as for standard reputation (Known Spam Source List) service.
Important
Important
Avoid specifying overlapping CIDR ranges in the Approved and Block lists because the Block list might take priority over the Approved list.

Procedure

  1. Go to https://servicecentral.trendmicro.com/en-us/ers/.
  2. Go to Policy → Approved Lists.
  3. Under Countries/Regions, select a country and click Add >.
    The selected country moves to the Approved section.
    WARNING
    WARNING
    Adding a country to the approved list may also add known spammers to the approved list.
  4. Under IP addresses, specify IPv4 or IPv6 addresses and click Add >.
    The IP address moves to the Approved section.
    When specifying the IP address, you can use the following:
    • Standard IPv4 format: 123.123.123.123
    • IPv4 IP address range in CIDR notation: 123.123.123.123/24
      Note
      Note
      Avoid specifying the same CIDR range in the Approved and Blocked lists, as unexpected results might occur. If required, the approved CIDR range must be less than or equal to the blocked CIDR range.
      For example, avoid specifying 172.31.15.164/30 in the Approved list and 172.31.15.164/31 in the Blocked list
    • Standard IPv6 format:
      • 2001:0db7:85a3:0000:0000:8a2e:0370:7334
      • 2001:db7:85a3:0:0:8a2e:370:7334
      • 2001:db7:85a3::8a2e:370:7334
  5. Click Save.