Why do I see a "4000004 Trend Vision One Account Not Found" error during authentication?

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This error typically indicates a configuration mismatch or a fallback failure.

Check the following:

Domain Verification: Ensure your email or UPN domain is verified in Administration > Domain Verification.
IdP Configuration: If the Secure Access Module falls back from NTLM/Kerberos to SAML, ensure that a valid Identity Provider (IdP) is configured in the Administration Console. Alternatively, if you prefer to use NTLM/Kerberos exclusively and do not wish to configure additional Identity Providers, see NTLM/Kerberos FAQ for further assistance.

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