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Interact with the TrendAI™ Managed Services team from within Case Management. You can get incident alerts and recommended remediation actions, as well as provide additional case information.

The MDR tab in Case Management displays the cases that the TrendAI™ Managed Services team has opened for you.
Important
Important
The MDR tab is only available for Managed Services customers.
The following table outlines the actions available in the MDR tab of Case Management (Workflow and Automation → Case Management).
Action
Description
Find and filter case data
Use these options to locate specific cases.
  • MDR status: The current status of your MDR case in the Business Success Portal (BSP).
    • Action required: The TrendAI™ Managed Services team identified a situation that requires your intervention. After resolving the situation, return the case to the MDR team using Case Viewer.
    • Investigation in progress: The TrendAI™ Managed Services team is investigating the incident.
  • Case status: The current phase that the case is in
    • To do (case_Open=a774979f-2790-4cd1-8161-b5dc82579473.png)
    • In progress (case_InProgress=4a4e6461-7031-48c5-87b7-683b43ff9da4.png)
    • Closed (case_Closed=ba556e15-9f9e-4e7a-9007-12f89a447dd4.png)
    • True positive: The investigation confirmed the occurrence of threats or malicious activities.
    • False positive: No malicious activity found.
    • Benign true positive: The investigation confirmed the presence of a genuine threat that poses no risk to the organization. Benign true positives are the result of penetration tests or other legitimate activities in your environment.
    • Noteworthy: TrendAI Vision One™ detected unusual activity that requires more investigation.
    • -: The investigation has no findings.
Export cases to a CSV file
Select the cases and click Export to create a report of the cases' data. Case Management saves the data to a comma-separated value (CSV) file. You can also view and download the file in the Reports app.
Customize columns
Click columns=dafaf686-f263-4003-b252-91dbb0ee6fd8.jpg to choose which columns display in Case Management.
Refresh data
Click refresh=5bd75452-c2fb-43ed-90e6-7b552fdc5dd2.png to retrieve the latest case information.