What happens when a removed endpoint reconnects to Trend Vision One Endpoint Security?

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Removing an endpoint from Endpoint Inventory does not uninstall the agent package, regardless if the endpoint was removed manually or automatically by the inactive agent removal settings. The behavior of removing and reconnecting depends on when the endpoint was removed.

For endpoints removed before March 25, 2024:

After removal, Endpoint Inventory creates a command to disable the endpoint sensor.
The next time the endpoint powers on, the agent receives the disable command and disables the endpoint sensor.
The endpoint does not reappear in Endpoint Inventory. To reconnect and enable the sensor, you must download and reinstall the agent package.

For endpoints removed after March 25, 2024:

Important

For endpoints removed after July 10, 2025, Trend Vision One Endpoint Security no longer creates a command to disable the endpoint sensor.

After removal, Endpoint Inventory creates a reconnect request. The reconnect request expires after 365 days.
For endpoints removed before July 10, 2025, Endpoint Inventory also creates a command to disable the endpoint sensor.

The next time the endpoint powers on, the agent receives the reconnect request and automatically appears in the Endpoint Inventory.

Note

When reconnecting endpoints with Standard Endpoint Protection or Server & Workload Protection features, the endpoints might take longer to reestablish their connection to their assigned Protection Manager. While the endpoint is connecting, the endpoint displays the Sensor only status. Allow some time to re-synch with the assigned Protection Manager.

If the endpoint does not receive the reconnect request, (for example, the reconnect request expires), you must download and reinstall the agent package to reconnect the endpoint.

If you removed an endpoint for the purpose of connecting the endpoint to a different company, you must completely uninstall the agent before you can install the agent package for the new company. For more information, see Uninstall the Trend Vision One Endpoint Security agent.