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Add FQDNs used by Security Awareness to your firewall allow lists to allow access to Security Awareness content.

Your network firewalls may block FQDNs used to access and deliver training campaign and phishing simulation content. Add the following regional URLs to your firewall exceptions to ensure access to Security Awareness content.

AWS S3 firewall exceptions

Region short name
S3 domain
US
s3.us-east-1.amazonaws.com
IN
s3.ap-south-1.amazonaws.com
JP
s3.ap-northeast-1.amazonaws.com
SG
s3.ap-southeast-1.amazonaws.com
AU
s3.ap-southeast-2.amazonaws.com
EU
s3.eu-west-1.amazonaws.com
MEA
s3.me-central-1.amazonaws.com

Phishing simulation firewall exceptions

Region short name
Phishing simulation content host
US
saa-us-content.phishinsight.trendmicro.com
IN
saa-in-content.phishinsight.trendmicro.com
JP
saa-jp-content.phishinsight.trendmicro.com
SG
saa-sg-content.phishinsight.trendmicro.com
AU
saa-au-content.phishinsight.trendmicro.com
EU
saa-eu-content.phishinsight.trendmicro.com
MEA
saa-mea-content.phishinsight.trendmicro.com

General Security Awareness firewall exceptions

Region short name
Security Awareness template content host
US
awareness.xdr.trendmicro.com
IN
awareness.in.xdr.trendmicro.com
JP
awareness.jp.xdr.trendmicro.com
SG
awareness.sg.xdr.trendmicro.com
AU
awareness.au.xdr.trendmicro.com
EU
awareness.eu.xdr.trendmicro.com
MEA
awareness.mea.xdr.trendmicro.com