Views:
Generate debugger reports to assist Trend Support in troubleshooting your problem.

Procedure

  1. Go to Devices.
  2. Select a Messaging Security Agent.
  3. Click Configure Policy.
    A new screen appears.
  4. Click Operations → Support/Debugger.
    A new screen appears.
  5. Select the modules to monitor:
    • Messaging Security Agent Master Service
    • Messaging Security Agent Remote Configuration Server
    • Messaging Security Agent System Watcher
    • Virus Scan API (VSAPI) on Exchange Server 2003, 2007, or 2010
    • Store Level Scan on Exchange Server 2013
    • Simple Mail Transfer Protocol (SMTP) on Exchange Server 2003
    • Transport Service on Exchange Server 2007, 2010, or 2013
    • Common Gateway Interface (CGI)
  6. Click Apply.
    The debugger starts collecting data for the selected modules.