Installing from the Internal Web Page | Trend Micro Service Central

Views:

Before you begin

To install from the Internal Web Page, the following are required:

Item to Check

Requirement

Security Server

The Security Server must be installed on:

Windows 10 or 11
Windows Home Server, Windows Home Server 2011, Windows EBS 2008, Windows Server 2019, or 2022
with Internet Information Server (IIS) 10 or Apache 2.4

Target endpoint

The target endpoint must be installed on Windows 10, Server 2012, 2012 R2, 2016, 2019, or SBS 2011.
The target endpoint must have Google Chrome, Mozilla™ Firefox (54 or later), or Microsoft Edge.

Users must use an administrator account to log on to the endpoint.

Note

If the target endpoint runs on a desktop operating system, enable the built-in administrator account first.

For more information, refer to the Microsoft support site (https://docs.microsoft.com/en-us/windows-hardware/manufacture/desktop/enable-and-disable-the-built-in-administrator-account).

Internet Explorer security settings

Users must perform the following steps:

Launch Internet Explorer and add the Security Server URL (such as https://<Security Server name>:4343/SMB/console/html/client) to the list of trusted sites. Access the list by going to Tools → Internet Options → Security tab, selecting the Trusted Sites icon, and clicking Sites.
Modify the Internet Explorer security setting to enable Automatic prompting for ActiveX controls. Go to Tools → Internet Options → Security tab, and click Custom level.

IPv6

If you have a mixed environment consisting of pure IPv4, pure IPv6, and dual-stack endpoints, the Security Server must have both IPv4 and IPv6 addresses so that all endpoints can connect to the Internal Web Page on the Security Server.

Send the following instructions to users to install the Security Agent from the Internal Web Page. To send an installation notification through email, see Installing with Email Notification.

Procedure

Log on to the endpoint using an administrator account.
Open Internet Explorer and type one of the following:
- Security Server with SSL:
  
  https://<Security Server name or IP Address>:4343/SMB/console/html/client
- Security Server without SSL:
  
  http://<Security Server name or IP Address>:8059/SMB/console/html/client
Click Install Now to start installing the Security Agent.

The installation starts. Allow ActiveX control installation when prompted. The Security Agent icon appears in the Windows Task Bar after installation.

Note

For a list of icons that display on the Windows Task Bar, see Checking the Security Agent Status.

What to do next

If users report that they cannot install from the Internal Web Page, try the following methods.

Verify that endpoint-server communication exists by using ping and telnet.
Check if TCP/IP on the endpoint is enabled and properly configured.
If you are using a proxy server for endpoint-server communication, check if the proxy settings are configured correctly.
In the web browser, delete Trend Micro add-ons and the browsing history.

Keywords: pre-installation tasks