Views:

Verify the reputation of an IP address.

If you suspect that your IP address is being blocked by Email Reputation Services, look up the full IP address and determine in which database the IP address appears.
Important
Important
The lookup tool uses IP addresses instead of host names or domain names.
The following table outlines the actions available in the IP Reputation → Lookup screen.
Action
Description
Check IP address reputation
Specify an IP address in the search box, then click Check. Depending on the results, you can do one of the following.
  • If the IP address is not in any of the Email Reputation Services databases, the IP address comes from a reputable source. You can request Trend Micro to add this IP address to the Global Approved List. For more information, see refer to Global Approved List.
  • If the IP address is not in any of the Email Reputation Services databases, but you think the IP address sends spam, you can block the IP address from your network. For more information, see Add to Block Lists.
  • If listed, you can send a request to temporarily remove the IP address from the Global Blocked List.