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Open cases in TrendAI Vision One™ and manage your organization’s cases in Workflow and Automation → Case Management.

Case Management provides the following benefits:
  • Streamlined event response through a single task management hub
  • Collaboration using a platform-wide notebook tool that facilitates knowledge sharing and information exchange
  • Insights into the tasks of the team managing a case, sources of risk, and distribution of responsibility in a centralized dashboard
  • For Managed XDR customers, direct communication from the TrendAI™ MDR team to get incident alerts and recommended remediation actions.
The following table outlines the tabs available in Case Management (Workflow and Automation → Case Management)
Tab
Description
Trend Vision One
Displays the cases opened by your organization's SOC team, IT operations team, or risk officer.
MDR
Displays the cases the TrendAI™ MDR team opened for you.
Interact with the Trend Micro MDR team: get incident alerts, recommended remediation actions, and leave extra information for the MDR team.
Important
Important
The MDR tab is only available for Managed Services customers.
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